TCL -
Portal for bulk buyers to customize designs and track orders
Product Design, Research, Flows, Prototype
Summary
Providing a seamless customization experience for bulk purchase vendors to create their desired designs. Improving transparency in the order process for customers, from submitting requests to receiving orders
I led the research and design of the product, as well as playing a key role in product design and strategy. (what should we build? why should we build? when should we build?)
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Research & Challenges
I researched custom design apparel services and shared key insights with the team. I conducted qualitative research to identify user pain points and initiated a competitor analysis to highlight our unique offerings. This comprehensive approach aimed to enhance our service and better meet customer needs in the market.
The customization process lacks clarity for customer
Need for defined design templates and customer customization options
Customers need process tracking options to monitor their customization requests
Admin Portal
Once an order is received, the admin assigns the task to the TCL employee. The admin can check the status and process of all orders
The Orders page provides the status and details of all orders
Solution
Goals
Ensuring seamless transparency for customers during customization
Offer an intuitive design platform and provide design templates
Shows real-time preview options to meet customer needs
Displaying processing track details is helpful in tracking deliveries
Employee Portal
Once an order is received from the admin, they will start working on the requirements and send a preview to the customer
If the customer requests any fixes, resolve them and send updated versions until the customization is finalized
Customer Portal
Customers can view the details once the status changes to "Ready to View."
Easily request changes to your order by adding your own designs and suggesting additional features
NEXT PROJECT
What I Learned
User-centric approach enhances customization satisfaction by prioritizing vendor needs
Importance of user flow direction, avoid confusing flow and make design decisions